Privacy Notice

Why We Collect Personal Information and How We May Use It

Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined that may include but not be limited to your name, address, telephone number, email address and photograph.

We will collect personal information from you when:

· you fill in an application form;

· deal with us over the telephone;

· email us;

· ask us to contact you after visiting our website; or

· have contact with us in person.

We store your personal information electronically or in hard copy.

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way. We will use your personal information only for the particular purpose that you provided it, which is to provide our services to you or for a directly related purpose such as required or permitted by law or with your consent. To enable us to provide those services, we will disclose your personal information to those relevant entities which are members of the Carpet Cleaning Battersea.

We do not share your personal information with other organisations outside the Carpet Cleaning Battersea unless you give us your consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis.

We will not disclose your personal information to overseas recipients. When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies or other contractors, we require those companies to protect your personal information as diligently as we do.

Your Rights and Choices

You may interact with us anonymously or use a pseudonym where this is lawful and practicable.

You have the right to request access to the personal information you provide and to correct or update your personal information. This right is subject to certain exceptions allowed by law (see below at point number 4).

You may instruct us to remove any previous consent you provided to receive marketing communications from us.

Direct Marketing and Your Privacy

From time to time, we may use the personal information we collect from you to identify particular Carpet Cleaning Battersea services which we believe may be of interest to you. We may then contact you electronically, by phone or in hard copy to let you know about these services and how they may benefit you. We will always give you a choice to opt-out of receiving such information in future.


From time to time, we may use the personal information we collect from you to survey your opinion about our services. We will always give you a choice to opt-out of participating in such surveys. We reserve the right to reproduce or use any client survey responses or comments in relation to services provided by Carpet Cleaning Battersea.

Your Privacy Preferences and Choices

Every personalised marketing contact sent or made by Carpet Cleaning Battersea will include a means by which customers may opt-out of receiving further marketing information.

You may instruct us at any time to remove any previous consent you provided to receive marketing or survey communications from us.

Information Sharing

We have a duty to maintain the privacy of all personal information we hold about you. However, certain exceptions do apply. For example, where disclosure of your personal information is:

· authorised or required by law,

e.g. disclosure to various government departments and agencies or disclosure to courts under subpoena.

· in the public interest,

e.g. where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer’s rights to confidentiality is justified.

· with your consent

Your consent may be implied or expressed, and it may also be verbal or written.

Updating Your Information

It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.

Access to Your Personal Information

Carpet Cleaning Battersea will, upon your request and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested. You may be required to provide us with personal identification.

Carpet Cleaning Battersea will deal with your request to provide access to your personal information in a reasonable time – usually within 30 days of receipt of your request. See point 2 above on how to contact us regarding your personal information held by us.

Carpet Cleaning Battersea will not charge you for lodging such a request, but we may recover from you our reasonable costs incurred in supplying you with access to this information.


Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:

· access would pose a serious threat to the life or health of any individual;

· access would have an unreasonable impact on the privacy of others;

· the request is frivolous or vexatious;

· the information relates to existing or anticipated legal proceedings;

· the information relates to a commercially sensitive decision-making process;

· access would be unlawful; or

· access may prejudice enforcement activities, a security function or commercial negotiations

Information Security

Carpet Cleaning Battersea is committed to keeping your trust by protecting and securing your personal information.

We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.

We limit access to personal information to individuals with a business need consistent with the reason the information was provided.

Information Transfer Including Overseas

Your personal information may be stored on a server in the UK. Furthermore, if your personal information has been obtained in a country outside the UK, your personal information may be transferred to the UK. If Carpet Cleaning Battersea otherwise transfers personal information to countries outside the UK, we will only do so in compliance with all applicable UK data protection and privacy laws.


Information privacy complaints (Privacy Complaint) should be made to the Carpet Cleaning Battersea within 30 Days of the alleged breach occurring.

Privacy Complaints will be included in a Privacy Complaints Register.

The Carpet Cleaning Battersea Legal Department will:

1. be a contact point for any person wishing to make a complaint;

2. receive and ensure any written Privacy Complaint is acknowledged;

3. ensure the complaint is recorded in the Privacy Complaint Register;

4. seek further information, including any documentation the complainant wishes to add during the investigation process;

5. identify the outcome the complainant seeks as a consequence of submitting the complaint (e.g. an apology);

6. ensure the Privacy Complaint is investigated and assess the complaint;

7. ensure the investigation process is documented, including names of staff consulted, and interview notes are taken;

8. seek technical and/or legal advice;

9. upon completion of the investigation and seeking any technical/legal advice,

make a determination whether to:

· allow the complaint; or

· allow the complaint in part; or

· decline to allow the complaint; or

· if the complaint is allowed in full or in part, provide a resolution;

10. notify the complainant in writing of the outcome. The reasons for the decision must be outlined. The letter should also notify the complainant of the right to appeal to the Privacy Commissioner if the complainant remains dissatisfied with the outcome reached.